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Updated COVID-19 Policy

October 25, 2021

As the COVID-19 pandemic continues, PLIAN continues to follow guidance from Public Health officials and the Government of Newfoundland and Labrador.

We are now entering a phase where we can operate as close to normal as possible, while still taking necessary steps for the ongoing protection of staff, volunteers, and clients. In addition to the vaccine-specific requirements included in this Protocol, please note that all existing COVID-19 precautions, including requiring masks for all external visitors to PLIAN offices, will remain in effect.

With the introduction of the new requirements about vaccination status for entry to many businesses and organizations, PLIAN is adopting the following updated COVID-19 protocol, effective October 22, 2021.

Please note that this protocol applies to both the St. John’s and Happy Valley-Goose Bay offices.

Visitors to PLIAN Offices

Masks will continue to be required for all visitors to PLIAN offices, including clients, community partners, and other visitors, such as people making deliveries or carrying out repairs. Visitors to PLIAN offices will also be asked to provide contact information for contact tracing purposes only.

Time-Limited Visitors

Proof of vaccination will not be required for time-limited visitors, such as delivery drivers or repairpersons.


Clients seeking legal information, lawyer referrals, access to the Journey Project, or other services from PLIAN are strongly encouraged to do so by email, phone, or Zoom. All services offered by PLIAN can be made available to clients without having to meet in person.

In situations where an in-person meeting is requested or required, clients are strongly encouraged to book an appointment in advance, as PLIAN cannot guarantee that staff will be able to meet without an appointment.

For in-person meetings or appointments at PLIAN offices, clients will be asked to show proof of their vaccination status by a means approved by the Government of Newfoundland and Labrador. This may include:

– NLVaxPass app (QR code) with accompanying photo ID

– A printed copy of the QR code with accompanying photo ID

Clients who have not been vaccinated or are unable to show proof of vaccination are advised to contact PLIAN in advance to find alternative ways of receiving legal education and information services from PLIAN and the Journey Project.

Please note that no client will be turned away because of their vaccine status. If a client has not been vaccinated or is unable to show proof of vaccination, they may be served in one of the following ways, depending on the circumstances:

– phone

– email

– Zoom

– meetings outside of PLIAN’s offices (this option may be used in extraordinary circumstances, determined on a case-by-case basis)